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TRUEFACET’S FREE RETURN PROCESS
TRUEFACET’S
FREE RETURN
PROCESS

DIDN'T love your purchase on TrueFacet? Make a return request within 7 business days



For any item that is eligible for return, you have 7 business days to request a return. For items that are not eligible for returns, we are devoted to doing our best to find a solution.


Please begin your returns request by following the steps below.

1

Check order’s
eligibility

2

Request a
return

3

Ship your
order back

4

Receive your
Refund

Check return eligibility

Request a return

Ship your order back

RECEIVE YOUR Refund

RETURN ELIGIBILITY
RETURN
ELIGIBILITY

Check that your item is returnable
based on Do’s and Don’ts below

DO'S

  • Do make sure your item is in its original purchase condition with all security tags and stickers in place.

  • Do include all product documentation and materials including original boxes or papers.

  • Do make sure you request return within 7 business days of item receipt.

DON'TS

  • Don’t return your order if it states it is “Final Sale” in your order confirmation email.

  • Don’t return your order if it has been sized or engraved by TrueFacet from a customer request

  • Don’t remove or tamper with the TrueFacet security tag or security sticker.

RETURN FOR CREDIT
RETURN FOR CREDIT

At TrueFacet, we are committed to you loving your order. To ensure your satisfaction, we offer a return for credit policy within 7 business days on most items. To check if your item qualifies, please check under the returns tab of the product page you are looking at. Follow the steps below to request a return for credit.

HOW TO REQUEST A RETURN
HOW TO REQUEST A
RETURN ELEGIBILITY
  • 1
    EMAIL TRUEFACET TO
    REQUEST RETURN